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Resetting your Treo 700p

Always do a HotSync and/or FULL backup prior to a hard reset or zero-out reset!

How do I do a selective restore?

If you are hard resetting because of a software conflict, you want to take the following steps:

1. Sync your Treo to your computer, and do an sd backup if you have a backup program.
2. After syncing your Treo, rename your backup folder. (Usually found in C:\ProgramFiles\PalmOne\Username\Backup.)
3. Perform a hard reset according to the instructions below.
4. Sync your Treo to your computer, and when prompted choose your old hotsync name. This will restore your contacts, calendar, memos, and todo list.
5. Restore your applications one at a time, checking between each installation that everything is working well. If possible, go to the author's web site and download the most recent version of the program. It is recommended that you do incremental backups to your sd card as well so that you can revert to a "good" configuration rather than another hard reset.

The steps for renaming your backup folder in order to perform the selective restore are for all models of Palm o/s Treos.

How to perform the four types of reset

There are four major kinds of resets for Treo 700p: soft, warm, hard, and zero-out. (There are certain other resets, but these are the most used and most useful.)

Soft Reset

Soft resets are a kind of general purpose reset, like rebooting a pc. This turns your device off, clears out anything that might be hung, and starts it up again. It is a soft reset you experience when your Treo suddenly turns itself off and automatically restarts. Some applications cause a soft reset after installation. Some just restart, and some let you know they will "need to restart, please tap the button."

A soft reset can be performed by simply removing the back cover and partially removing the battery for a moment. If this fails to reset your Treo 700p, you can poke your stylus or a pen point into the reset hole found under the back cover and next to the battery. Several utilities also offer a soft reset feature from the software including ZLauncher and Initiate.

Warm Reset

A warm reset is used when something is causing your Treo to act funny. You can sometimes use it to avoid That Endless Loop Thingie ("TELT"). A warm reset is like going into Safe Mode on your pc.

To perform a warm reset, initiate a reset (via software, or removing the back cover), and hold the up arrow on the 5-way navigation pad as the Treo turns back on. (Note that on the 700p and other NVFS devices, YOU MUST HOLD THE UP BUTTON PRIOR TO INITIATING THE RESET). Hold the up button the entire time until the main Phone screen is displayed. At this point you can check the 377 error log and remove the software causing you problems if you know what it is.

Reset Doctor from Hobbyist Software∞ is a great tool for solving reset problems.

NOTE: When using Treo following a warm reset, the home key and built-in launcher might be inaccessible. Therefore, you may need the use of an uninstallation app, an alternative launcher and/or file management tool to delete the problematic file.

Hard Reset

When all else fails!!! A hard reset will erase everything you have on your Treo's RAM (excluding what's on the ROM, and what you have on your SD card). Do this only as a last resort and ensure that you have BACKED UP your data beforehand.

To perform a hard reset, start your reset in any of the ways mentioned above. This time, press and hold down the red phone button until the Palm screen appears. When the Palm screen appears, let go of the red phone button. You will then be prompted (in many languages) to press up to erase all data, or down to abort. You will want to press the UP to complete the Hard Reset. Your Phone will reboot and start up with the Language Selection.

Using the Hash Code 774 forces a hard reset.

Zero-Out Reset

A zero out reset will regress a device that has non-volatile memory to its factory-fresh state. When done correctly, it completely rewrites your device's internal memory with zeros and ones, ensuring that any data is expunged. This method should be used only if you want all information completely obliterated (example: you're selling your handheld, or you're sending it in for repair, and want to protect your privacy).

1. Read through these instructions before attempting the reset. They made this method of zero out reset extremely awkward to perform, so that it would not happen by accident. You may need the help of a dextrous friend if you find it too difficult to do by yourself.
2. Connect your device to its HotSync cable or cradle. The HotSync cable does not need to be connected to your PC, and it does not need to be connected to power.
3. Press and hold the Power button and UP on the 5-way navigator.
4. While continuing to hold Power and UP, press and hold the HotSync button on the HotSync cable or cradle. As you press HotSync, make sure your other finger doesn't slide to LEFT or RIGHT on the 5-way navigator; it needs to be exactly on UP during the entire process. Although you are pressing the HotSync button, a HotSync operation should not begin.
5. While continuing to hold Power, UP and HotSync, press and release the RESET button on the back panel of your device (where's the reset hole?). This is very difficult to do with only one person; you may wish to hold the stylus in your mouth and use your hands to press Power, UP and HotSync.
6. Release Power, UP and HotSync.
7. If you did this reset correctly, the screen of your device will go blank, and you will not be able to turn it on. The charging LED will not light up, even if it's connected to power. It will appear to be "dead." (any other activity -- such as the Palm OS logo or a rainbow-colored Boot Log screen appearing -- means the reset was performed incorrectly; try again)
8. Your device will appear "dead" for several minutes (up to 10 minutes). During this time, your device's internal memory is being reformatted. If your device doesn't appear "dead" for several minutes with the screen completely blank, the zero out reset was performed incorrectly; try again.
9. After several minutes, your device will "wake up" and the palmOne and Palm Powered logos will appear as if you had performed a hard reset. Eventually, you'll be taken to a series of screens to calibrate the touchscreen and set date & time.
10. If you want your handheld to remain in factory state, stop here. If you want to restore data to your device, follow the steps for recovering after a hard reset (a zero out reset is a special type of hard reset).

Any problems please visit the forums. Please leave comments and suggestions below.

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CategoryUserguide
CategoryTreo700p